Cancellation Policy

CANCELLATION POLICY OF USE OF THE “GOLDENVOYAGER.IT” WEBSITE.

The following are guidelines for the cancellation & refund of tours booked with Golden Voyager Tours:

Golden Voyager Tours enforces a 72-hour advance refund policy; no refunds will be given for cancellations made within 72 hours of tour commencement.

All cancellations are subject to the cancellation fee of 10% of the total charge.

No refunds are given after a tour has commenced.

No refunds are given in case of either delay or non-appearance on the part of the customer.

Full refunds only offered at the discretion of management.

Golden Voyager Tours does not guarantee refunds in cases of unforeseeable events, such as closures of sights due to demonstrations, strikes, bad weather conditions or renovations.

In case of closure of sights, Golden Voyager Tours will contact you as soon as possible to offer a substitute itinerary or reschedule your bookings to a different tour option.

You may request to change the date of your tour up to 72 hours prior to tour commencement. This change will be accepted only upon availability.

To complete your cancellation, we require a receipt or proof of purchase. Cancellations must be communicated via e-mail at info@goldenvoyager.it no less than 72 hours in advance of the tour in order to receive a refund.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@goldenvoyager.it